![]() These goals do not always align with service recipients’ goals. Where the pain category gets escalated is when we discover that the way things are designed is under the directives of certain organizational goals. In all instances, the entry point of a qualitative investigation would generally begin with the pain of the actor. But, design outcomes based on the constraints of rules and regulations, or corporations’ goals to make profits, also fall under this category. For example, what we formally call a “dark pattern” in UI design would fall under the contradiction in principles, where things are intentionally designed for those consequences. Bear in mind that this could mean different things, and they don’t necessarily mean the intent is in any way always unethical -though some of them are definitely done so.
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